Glade Terms of Use
Glade.ai is an online platform designed for workflow and automation powered by artificial intelligence technology to increase efficiency for Businesses in their operations and support client engagement. We have tried to make these terms of use simple to read and understand .
Last Updated: Jan 16, 2025
Welcome to Glade.ai
These Glade.ai Terms of Use (these “Terms”), and they apply to the Business accessing Glade.ai. “Glade.ai,” “we,” “our” or “us” refers to Glade.ai, Glade Intelligence Corp. and our subsidiaries. “Glade.ai Platform” refers to the technology platform and the software services and tools offered by us as made available via the www.glade.ai website (“Site”) or otherwise provided by us to the Business. By using the Glade.ai Platform, you agree to these terms and to the other policies we post. This agreement is between Glade Intelligence Corp. (DBA “Glade.ai”), and your Business. “You” as used herein means your Business, including without limitation the individual entering into these Terms on such Business’ behalf, AND SUCH INDIVIDUAL HEREBY REPRESENTS AND WARRANTS THAT IT HAS THE AUTHORITY TO BIND THE BUSINESS TO THESE TERMS. A “User” means an end user (e.g., an employee, contractor, client, or customer of the Business) of the Glade.ai Platform to which the Business made access available, including without limitation, Clients (defined below). Please read them carefully and let us know if you have any questions. For information about our data practices, please see our Privacy Policy, which includes information on our Cookie Policy. We can collect and use your information in accordance with those policies. To make these Terms easier to read, the Glade.ai Platform, the Site, the app, the dashboard on the Glade.ai Platform and our related software services, including all AI workflows thereon and software features are collectively called the “Platform”
These Terms are also referred to herein as the “Agreement.”
NOTICE: THE AGREEMENT CONTAINS DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, RELEASES, A CLASS-ACTION WAIVER, AND THE REQUIREMENT TO ARBITRATE ANY AND ALL CLAIMS THAT MAY ARISE HEREUNDER AGAINST GLADE.AI, AS WELL AS OUR PARENT, SUBSIDIARIES & AFFILIATES. THE AFOREMENTIONED PROVISIONS ARE AN ESSENTIAL BASIS OF THE AGREEMENT. WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND US THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH SECTION 15.
About Glade.ai
Glade.ai offers advanced AI-enabled workflows that help with booking, scheduling, invoicing, communication, document collection, collation and project management tools between businesses such as immigration law firms, bankruptcy law firms, and others, including your business ("Businesses") and their clients ("Clients"). Glade.ai facilitates connections between Clients and Businesses for the purpose of purchasing goods and services offered by these Businesses. Businesses can use the Glade.ai Platform’s tools and widgets to manage their Clients entire lifecycle from a lead to a paying client. Businesses can provide access of the Glade.ai Platform to their Clients who can use the Glade.ai Platform to engage and collaborate with various Businesses. The Platform may be white-labeled, in whole or in part, for your Business, and may include Glade.ai trademarks such as “powered by Glade.ai” or otherwise, as determined by Glade.ai (or otherwise mutually agreed by the parties in writing).
Who May Use the Platform?
User Accounts. In order to use the Platform, you will need to obtain a User account. It’s important that you provide us with accurate, complete and current account information and keep this information up to date. If you don’t, we might have to suspend or terminate your account. To protect your account, keep the account details and password confidential, and notify us right away of any unauthorized use. You’re responsible for all activities that occur under your account. At the time of forming the account, Glade.ai may require you to sign an agreement (either online or otherwise), agreeing to these terms and other terms related to the Platform. At the time of setting up the account, each Business will provide to Glade.ai all information required or requested by Glade.ai for Glade.ai to configure such account for the Business. Businesses may further be required to form an account through our applicable third-party payment processor (e.g., Stripe) in order to use certain features of the Platform, or additional fees may apply.
Acceptance of User Account. Glade.ai reserves the right to accept or reject your entering into a User account and using the Platform in Glade.ai’s sole discretion. For Businesses, without limitation, Glade.ai may conduct diligence and you agree to provide any commercial information requested by Glade.ai with respect to such diligence, and authorize Glade.ai to conduct credit or other reports regarding your business. You may be rejected from participation in the Platform in Glade.ai’s sole discretion.
Business Verification. User verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Business’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask representatives of the applicable Business to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Users and (ii) screen such Business (e.g., the applicable representative of such Business) against third party databases or other sources and request reports from service providers. If such additional screening action is taken, you will be promptly notified no later than three days after our initial request. You agree that you may be denied access to or use of the Platform if you refuse to provide proof of identity or other method of identity verification.
The Glade.ai Dashboard which is available to Businesses is only available in English, however the Platform UI rendered to Clients are available in English and international languages like French, Spanish, Arabic, Chinese, Hindi and Portuguese.
User Content
You are solely responsible for, and assume all liability regarding, any information and content you and your Users provide or otherwise make available on, to, or through the Platform, including the prompts, inputs, queries, text, images, logos, documents, questionnaires, comments, chat messages in your workflows or your products and services and in your communications with your Clients and any User’s communication on the Platform, and the content that is shared by you and your Clients chat threads and comments on the Platform. (“User Content”).
Changes to these Terms or the Services.
We may update the Terms from time to time at our sole discretion. If we do, we’ll let you know by posting the updated Terms on the Site, and/or may also send other communications. It’s important that you review the Terms whenever we update them or you use the Platform. If you continue to use the Platform after we have posted updated Terms it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the Platform anymore. Because our Platform is evolving over time we may change or discontinue all or any part of the Platform, at any time and without notice, at our sole discretion.
General Prohibitions
You agree not to do any of the following:
Post, upload, or transmit any User Content that (i) is threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, false, misleading, deceptive, invasive, racist, or contains any type of offensively suggestive, inappropriate, or explicit language or confidential, non-public information about any third party; (ii) is threatening, vulgar, offensive, or pornographic; promotes or threatens violence or actions that are threatening to any person or entity; or contains nudity or graphic or gratuitous violence; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (v) infringes, misappropriates, or violates a third party’s trademark, patent, trade secret, copyright, moral rights or other proprietary rights, or rights of publicity or privacy; (vi) contains any type of unauthorized or unsolicited advertising or commercial communications (such as spam or multi-level marketing); (vii) impersonates any person or entity, including any Glade.ai employees or representatives; or (vii) promotes illegal or harmful activities or substances;
Collect User Content, personally-identifiable information or any other information, or otherwise access the Platform, using automated means (such as harvesting bots, robots, spiders, scrapers, or other means);
Advertise any product or service, including any engagement in multi-level marketing or “pyramid schemes” on the Platform;
Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Platform;
Use any meta tags or other hidden text or metadata utilizing our trademarks, logos, URLs or product names without our express written consent;
Use the Platform, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Platform to send altered, deceptive or false source-identifying information;
Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform;
Attempt in any way to obtain the login information of or otherwise access an Account belonging to someone else;
Bully, intimidate, or harass any User;
Use, display, mirror or frame the Platform or any individual element within the Platform, our name, any Glade.ai trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without our express written consent;
Impersonate or misrepresent your affiliation with any person or entity;
Engage in any activity or use any program that could disable, overburden, or impair the proper working or our set appearance of the Platform, such as a denial of service attack, interference with page rendering, or using a program that interferes with other Platform functionality; and
Encourage or enable any other individual to do any of the foregoing.
Although we’re not obligated to monitor access to or use of the Platform or to review or edit any User Content, we have the right to do so for the purpose of operating the Platform, to ensure compliance with this Agreement and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any part of the Platform, including any User Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any of the foregoing to be objectionable or in violation of this Agreement. We have the right to investigate violations of this Agreement or conduct that affects the Platform. We may also consult and cooperate with law enforcement and other authorities, including by sharing any User Content, as requested by law enforcement or as we, in our sole discretion, deem necessary to protect the safety or wellbeing of our Users or any other person.
Platform License.
Our license to you. Subject to your compliance with this Agreement, we grant to you a limited, non-exclusive, non-transferable license, with no right to sublicense, to download, view, and, display the content made available on the Platform solely in connection with your permitted use of the Platform and solely for your personal and non-commercial purposes.
Platform Ownership. Subject to the foregoing, We and our licensors exclusively own all right, title and interest in and to the Platform, including all associated intellectual property rights. You acknowledge that the Platform are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform.
Content Ownership
Your license to us of User Content. We do not claim any ownership rights in any User Content and nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit your User Content. By submitting or making available (including via API calls, system integrations, or otherwise) any User Content (either by you or by a User on your behalf), you (i) represent and warrant that you have all the appropriate rights and permission (including getting permission from others, such as Users) to provide such User Content to us, and (ii) grant us a perpetual, irrevocable, non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any such User Content, and to share such User Content with our third-party service providers, each in connection with operating and providing the Platform to you and other Users. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Platform, nor any use of your User Content by us on or through the Platform as contemplated by these Terms will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Deleting your User Content. You may delete your User Content via the functionality of the Platform. However, you understand that removed User Content may persist in backup copies for a reasonable period of time (but will not be available to others).
Feedback
We welcome feedback, comments and suggestions for improvements to the Platform (“Feedback”). You can submit Feedback by emailing us at support@glade.ai or via the chat functionality of the Platform. You grant to us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
Privacy Policy
You agree to review and agree to our Privacy Policy https://glade.ai/privacy-policy (“Privacy Policy”). You acknowledge and agree that your use of the Platform is subject to our Privacy Policy.
10 Disclaimers of Warranty
THE PLATFORM IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Platform will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.
DUE TO THE NATURE OF MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE, ANY OUTPUT MAY NOT BE UNIQUE AND THE PLATFORM MAY GENERATE THE SAME OR SIMILAR OUTPUT FOR YOU OR A THIRD PARTY. GIVEN THE PROBABILISTIC NATURE OF MACHINE LEARNING, THE PLATFORM MAY IN SOME SITUATIONS PRODUCE OUTPUT THAT IS INACCURATE, INCORRECT, OFFENSIVE OR OTHERWISE UNDESIRABLE, OR IT MAY HALLUCINATE OR CONFABULATE. YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY OUTPUT BEFORE RELYING ON IT FOR ANY PURPOSE, AND YOU ARE ALSO RESPONSIBLE FOR DETERMINING THE SUITABILITY OF THE PLATFORM AND ARTIFICIAL INTELLIGENCE TECHNOLOGY TOOLS (“AI AGENTS”) FOR YOUR USE CASE. THE ACTIONS BY AI AGENTS THAT YOU AUTHORIZE OR ENABLE BASED ON THE RECOMMENDATION, REPORT, OR OTHER INFORMATION IN THE OUTPUT, INCLUDING, FOR EXAMPLE, INITIATING COMMUNICATION WITH, OR INTAKING INFORMATION FROM OR PROVIDING INFORMATION TO, USERS, OR INPUTTING INFORMATION INTO FORMS OR DOCUMENTATION BASED ON INFORMATION FROM USERS (EACH, AN “AI AGENT ACTION”) IS AT YOUR DIRECTION AND UNDER YOUR CONTROL AND DECISION-MAKING AUTHORITY AND, AS BETWEEN GLADE.AI AND YOU, YOU ARE SOLELY RESPONSIBLE FOR ANY AI AGENT ACTION AS IF YOU HAD PERFORMED SUCH ACTION. THE ACCURACY AND QUALITY OF, AND RIGHTS TO, ANY OUTPUT AND ANY ASSOCIATED AI AGENT ACTION DEPEND ON THE QUALITY AND CONTEXT OF USER CONTENT AND THE INPUTS IN ADDITION TO YOUR COMPLIANCE WITH THIS AGREEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLADE.AI IS NOT LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGES RELATING TO THE PLATFORM, AI AGENT ACTIONS, OUTPUT, OR YOUR USE OF EACH OF THE FOREGOING. YOU WILL EVALUATE THE CONTENT, NATURE, TONE, AND ACCURACY OF ANY OUTPUT AS APPROPRIATE FOR THE APPLICABLE USE CASE, INCLUDING BY USING HUMAN REVIEW OF THE OUTPUT. FOR PURPOSES OF THESE TERMS, “OUTPUT” MEANS ANY DATA, CONTENT, INFORMATION, RESPONSES, SUGGESTIONS, OR OTHER OUTPUT GENERATED BY THE PLATFORM IN CONNECTION WITH YOUR USE THEREOF.
YOU UNDERSTANDS AND ACKNOWLEDGE THAT THE PLATFORM IS A TOOL OFFERED FOR INFORMATIONAL PURPOSES ONLY, AND THAT YOU AND YOUR CLIENTS ARE RESPONSIBLE FOR USING PROFESSIONAL JUDGMENT TO EVALUATE AND CONFIRM THE INFORMATION OBTAINED OR STORED ON THE PLATFORM, INCLUDING WITHOUT LIMITATION ANY OUTPUT. NEITHER GLADE.AI NOR THE PLATFORM PROVIDES LEGAL OR OTHER PROFESSIONAL ADVICE, NOR DO THEY MAKE ANY LEGAL OR OTHER PROFESSIONAL JUDGMENTS.
11 Limitation of Liability
NEITHER GLADE.AI NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PLATFORM WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PLATFORM OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR FROM THE USE OF OR INABILITY TO USE THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT GLADE.AI OR ANY OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL GLADE.AI’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR FROM THE USE OF OR INABILITY TO USE THE PLATFORM EXCEED THE AMOUNTS YOU HAVE PAID TO GLADE.AI FOR USE OF THE PLATFORM IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE APPLICABLE CLAIM MADE UNDER OR RELATED TO THESE TERMS.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN Glade.ai AND YOU.
12 Indemnification
You will indemnify and hold harmless Glade.ai and its officers, directors, employees and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Platform, (ii) User Content, or (iii) your violation of this Agreement, including without limitation a claim by a User arising from your breach of this Agreement (including without limitation your breach of the representations or warranties in Section 6).
13 Termination
We may terminate your access to and use of the Platform, at our sole discretion, at any time or without notice to you. You may delete your Account, deactivate your membership, or put your Account on hold at any time by sending an email to us at support@glade.ai or via the functionality of the App; deleting your Account is your sole method of terminating this Agreement.
14 Governing Law and Forum Choice
This Agreement and any action related thereto will be governed by the Federal Arbitration Act, federal arbitration law, and the laws of the State of California, without regard to its conflict of laws provisions. Except as otherwise expressly set forth in Section 15 “Dispute Resolution,” the exclusive jurisdiction for all Disputes (defined below) that you and Glade.ai are not required to arbitrate will be the state and federal courts located in the United States, and you and Glade.ai each waive any objection to jurisdiction and venue in such courts.
15 Dispute Resolution
Mandatory Arbitration of Disputes. We each agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the Platform (collectively, “Disputes”) will be resolved solely by binding, individual arbitration and not in a class, representative or consolidated action or proceeding. You and Glade.ai agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this Agreement, and that you and Glade.ai are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of this Agreement.
Exceptions and Opt-out. As limited exceptions to Section 15 (a) above: (i) you may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights. In addition, you will retain the right to opt out of arbitration entirely and litigate any Dispute if you provide us with written notice of your desire to do so by email at support@Glade.ai.shop within thirty (30) days following the date you first agree to this Agreement.
Conducting Arbitration and Arbitration Rules. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Agreement. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. A party who wishes to start arbitration must submit a written Demand for Arbitration to AAA and give notice to the other party as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at www.adr.org.
If your claim is for U.S. $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic or video-conference hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds U.S. $10,000, the right to a hearing will be determined by the AAA Rules. Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to a different location. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.
Arbitration Costs. Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. We’ll pay for all filing, administration and arbitrator fees and expenses if your Dispute is for less than $10,000, unless the arbitrator finds your Dispute frivolous. If we prevail in arbitration we’ll pay all of our attorneys’ fees and costs and won’t seek to recover them from you. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses to the extent provided under applicable law.
Class Action Waiver. YOU AND GLADE.AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.
Effect of Changes on Arbitration. Notwithstanding the provisions of Section 4 “Changes to Agreement or Platform” above, if Glade.ai changes any of the terms of this Section 15 “Dispute Resolution” after the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement), you may reject any such change by sending us written notice (including by email to support@Glade.ai.shop) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Glade.ai’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Glade.ai in accordance with the terms of this Section 15 “Dispute Resolution” as of the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement).
Severability. With the exception of any of the provisions in Section 19(e)of this Agreement (“Class Action Waiver”), if an arbitrator or court of competent jurisdiction decides that any part of this Agreement is invalid or unenforceable, the other parts of this Agreement will still apply.
16 General Terms
Entire Agreement. This Agreement constitutes the entire and exclusive understanding and agreement between Glade.ai and you regarding the Platform and Content, and this Agreement supersede and replace any and all prior oral or written understandings or agreements between Glade.ai and you regarding the Platform and Content. If any provision of this Agreement is held invalid or unenforceable by an arbitrator or a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of this Agreement will remain in full force and effect. You may not assign or transfer this Agreement, by operation of law or otherwise, without Glade.ai’s prior written consent. Any attempt by you to assign or transfer this Agreement, without such consent, will be null. Glade.ai may freely assign or transfer this Agreement without restriction. Subject to the foregoing, this Agreement will bind and insure to the benefit of the parties, their successors and permitted assigns.
Notices. Any notices or other communications provided by Glade.ai under this Agreement, including those regarding modifications to this Agreement, will be given: (i) via email; or (ii) by posting to the Platform. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
Waiver of Rights. Glade.ai’s failure to enforce any right or provision of this Agreement will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Glade.ai. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise.
For Businesses on Glade.ai
Restrictions
We don’t allow any services, subscriptions, one-off sessions or live online session transactions that violate our policies. You can learn more by visiting our Privacy Policy. A summary of those rules is that we don’t allow:
Glade.ai Workflows may not be used to generate spam on another platform or via email
All communication automated with the use of Glade.ai’s Workflows are opt-in for the clients
You will not use the Platform for any illegal purpose.
You will not use the Platform in a manner that is abusive towards other people.
You will not use the Platform in a manner which infringes a third-party’s intellectual property rights.
You will not use the Platform in connection with engaging in pornographic, sexual, obscene, vulgar, or offensive acts.
You may use the Platform only if you are 18 years or older and capable of forming a binding contract with Glade.ai, and not otherwise barred from using the Platform under applicable law.
We implement industry standard client and server side encryption designed to keep your User Content and document repositories safe, but as a Business you are also responsible for keeping customer data that we share with you in your dashboard safe. Each Glade.ai account is intended for use solely by the individual user who created such account, and you will ensure that only such individual uses each such Glade.ai account.
Workflows and Templates
As between you and us, all your bespoke workflows and associated content in your executed workflows with Clients is owned by you. Glade.ai (and its associated software and technology), the proprietary templates of each workflow and the use of Glade.ai (and any AI technology within each workflow template), and any other materials or content provided to you via Glade.ai, are owned solely by Glade.ai.
Glade.ai Workflows, messages and comments can only be delivered on the Glade.ai platform. We will not deliver them on any third-party platform other than our own web platform and the Glade.ai widgets which may be used by Businesses on their own websites. Based on the support provided by the workflow, some or all of these messages may be delivered via your email domain and SMS if your Business has purchased the Messaging Bundle.
Business Responsibilities
Business Dashboard Listing Requirements. When offering to provide products through the Platform you must (i) provide complete and accurate information about the services being offered; and (ii) disclose any deficiencies, restrictions and requirements that apply in the Business dashboard, and (iii) provide any other pertinent information requested by Glade.ai.
Business’s Deliverables in a Workflow. When offering Clients a professional service via a workflow you represent and warrant that you have the necessary qualifications, licenses, permissions, consent, and authority to offer such professional services to your Clients, and you acknowledge Glade.ai may not be able to confirm your qualifications to the Client.
Performance. You are responsible to complete all deliverables (Consultations, In-Person Sessions, Online Sessions & Chat Memberships) in a timely manner as specified on their product page details. All fulfillment of Business services will be provided by the Business.
The Glade.ai Assistant
An AI chatbot or “assistant” within Glade.ai (“Glade AI Assistant”) is integrated into certain chat or workflow messages that are created for every Lead or current Client of the Business on the Glade.ai Platform. By creating an account on the Platform, you are allowing Glade.ai Ai to respond to your Leads and Clients of the Business in chat and via workflow messages to better assist you. Your Clients will know that it is an “Automated AI message” and that it is not from you but from AI technology that has been trained in understanding your products and services. The Glade.ai Ai is in research and development and we are taking reasonable precautions to ensure that it renders meaningful conversational messages to your leads and customers but it sometimes may not, you need to rely on your Glade.ai Dashboard and the Messages portal to observe Glade.ai Ai’s conversations and provide feedback via email to support@Glade.ai.shop on ways you think we can improve the AI Model.
The Platform automatically includes the Glade AI Assistant. The Glade AI Assistant is available in the free tier to a limited number of leads and customers and the number of Leads varies per paid Tier. Please refer to the Leads sub-section under the For Businesses on Glade.ai section for more details.
Payments.
Authorization. Glade.ai will invoice the client via the business process outlined in your product, service or workflow . The client is responsible for timely paying all charges, fees, duties, taxes, and assessments arising out of the Sales Agreement regardless of when invoiced. Each client will pay to Glade.ai’s third party payment processor all fees and costs arising under the Sales Agreement to the designated account. Each Business hereby appoints Glade.ai or its payment processor as its agent to receive such payment on Business’s behalf. Glade.ai currently uses Stripe, Inc., Gravity Payments DBA “Confido Legal” and its affiliates, as well as PayPal and in some cases Routable as third-party service providers for payment processing services (e.g., card acceptance, merchant settlement, and related services) (each, a “Third-Party Service Provider”). By buying or selling through Glade.ai or on any other portion of the Service, you (a) agree to be bound by, in the case of Stripe, Stripe’s Privacy Policy (currently accessible at https://stripe.com/us/privacy) and its Stripe Connected Account Agreement (currently accessible at https://stripe.com/legal/connect-account); and in the case of Confido Legal Confido’s Terms of Service accessible at https://app.termly.io/policy-viewer/policy.html?policyUUID=57eb35c6-4a1b-41ff-bf61-6b9196d4ced1; and in the case of PayPal, PayPal’s Privacy Statement (currently accessible at https://www.paypal.com/us/webapps/mpp/ua/privacy-full) and its terms of service (currently accessible at https://www.paypal.com/us/webapps/mpp/ua/Useragreement-full?locale.x=en_US; and in the case of Routable, Routable’s Privacy Policy (currently accessible at https://routable.com/legal/privacy/) and their Terms of Service (currently accessible at https://routable.com/legal/terms-of-service/) (b) agree to provide only true, accurate, current and complete information about you and to update such information as necessary to maintain its truth and accuracy; and (c) and you hereby consent and authorize Glade.ai, Stripe, Routable, Confido Legal and PayPal to share any information and payment instructions you provide with one or more Third-Party Service Provider(s) to the minimum extent required to complete your transactions. Each client will pay by wire transfer to the designated account or through such other payment method that may be offered through the Platform from time to time. Except as provided in the Terms or when required by law, all fees paid to Glade.ai are non-refundable. All payments are non-refundable and non-transferable except as expressly provided in these Terms. All fees and applicable taxes, if any, are payable in United States dollars.
Independent Contractor.
If you choose to use the Platform, your relationship with Glade.ai is limited to being an independent, third-party contractor, and not an employee, agent, joint venture or partner of Glade.ai for any reason (except as limited payment agent to Business as set forth above), and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Glade.ai. Glade.ai does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically. On Confidentiality: all documents, ideas and content discussed or shared in any Service hosted on Glade.ai or on any workflow hosted on Glade.ai is considered confidential information.
Confidentiality for both parties:
Glade.ai agrees that all communications between you and Glade.ai relating to the Platform, both written and oral, will remain confidential, subject to the rights and obligations of Glade.ai set forth in these Terms. Glade.ai will not disclose such information to anyone without your prior permission, except as necessary for Glade.ai to perform its obligations or exercise its rights hereunder. Similarly, you will treat all documents and/or information we may submit to you for review or comment as confidential information; you may not disclose any submitted documents and/or information to unauthorized third parties. Similarly, Glade.ai will treat all documents and/or information that you or your clients upload in connection with your products and services as confidential information.
Glade.ai’s confidentiality obligations under these Terms shall continue for a period of three (3) years after the engagement is completed or the services rendered by you to your Client is resolved. Glade.ai will submit any reports, data, worksheets, or documents you prepare in connection with the Platform and Workflows hosted on Glade.ai to you upon your written request prior to termination or expiration of these Terms.
Further, except as otherwise set forth in the “Your license to us of User Content” Subsection of Section 6 (Content Ownership) of these Terms above, Glade.ai may not furnish such documents to any other person or party without prior written approval from you. Upon request, Glade.ai will return to you all documents, records, and work papers relating to the Platform and Workflows hosted on Glade.ai. In the event that you receive a subpoena or other official request seeking such information, you must promptly notify Glade.ai.
Transaction Fees
For Law Firms or Legal Businesses: Glade.ai Fees are not charged a %age of the transaction but pay per successful execution of an ai enabled workflow. These per workflow or case fees are negotiated with each Business before they can use the Platform with their Clients.
For Content Businesses (non law firms or legal businesses), Glade.ai fees are a percentage of the total transaction value based on the subscription tier the Business is in, as defined on https://app.glade.ai/client-success/glade-subscription and these fees are paid by the Business.
i. Law Firms or Legal Businesses
In the Glade.ai Law category, all Glade.ai fees are charged per workflow/matter/case and are negotiated with each Business before they can use the Platform with their Clients. Glade.ai per workflow pricing varies by volume and we encourage you to work with your Account Manager to learn more about pricing that is applicable for your Business.
Please email us on the following emails about the latest workflow pricing in each legal category
Bankruptcy: support@Glade.ai.
Immigration: support@Glade.ai.
Personal Injury: support@Glade.ai.
Estate Planning: support@Glade.ai.
Real Estate: support@Glade.ai.
Family Law: support@Glade.ai.
Platform Fees
The following fee and payment terms apply:
Starter. Glade.ai does not charge Businesses a monthly SaaS fee in this tier. Payouts are as defined in the Payouts Section in this agreement. Number of Leads is restricted in this tier as defined in the Leads Section in this agreement. The use of the Glade AI Assistant may be restricted in this free Starter Tier. SMS Messaging support is not available in this tier.
Growth. Glade.ai charges Businesses a monthly SaaS fee in this tier. Payouts are restricted to Businesses' choice of daily, weekly or monthly as defined in the Payouts Section in this agreement. Number of Leads is restricted in this tier as defined in the Leads Section in this agreement. SMS Messaging support is available in this tier.
Scale. Glade.ai charges Businesses a monthly SaaS fee in this tier. Payouts are restricted to Businesses' choice of weekly or monthly as defined in the Payouts Section in this agreement. Number of Leads is restricted in this tier as defined in the Leads Section in this agreement. SMS Messaging support is available in this tier.
Superstar. Glade.ai charges Businesses a monthly SaaS fee in this tier. Payouts are restricted to Businesses' choice of weekly or monthly as defined in the Payouts Section in this agreement. Number of Leads is restricted in this tier as defined in the Leads Section in this agreement. SMS Messaging support is available in this tier.
General. For the latest pricing and limit of leads served on each Tier please refer to the Pricing page on our website.
Taxes & VAT
Tax & VAT where applicable. We collect tax identification information and report this to tax authorities as legally required. You are responsible for reporting any income or withholding taxes which may be due as a result of payments received. We are additionally responsible for a number of transactional taxes across the world. These include but are not limited to VAT on payments for electronically supplied products and services to customers in the EU, GST as an operator of an electronic distribution platform (EDP) within Australia, and state sales tax as a result of ‘marketplace laws’ within the United States. For the purpose of electronically-supplied services, Businesses make a supply of those services to us, and then we supply them to their customers. To learn more about how we handle transaction taxes, please check our VAT Guide. In locales where Glade.ai is required to collect transaction tax from customers, all taxes are included in the price shown to the customer, so please factor this in when pricing your service offerings. Applicable tax will be taken from a transaction, and will be included so that the customer always knows what they will have to finally pay for a service on Glade.ai, they will not be surprised to see an addition of tax at checkout. Once settled, the tax amount will be automatically deducted for remittance to the applicable taxing authority. A record of the transaction tax portion of the purchase will be available on your Payouts details page in your dashboard. As a Business on our site, it is your responsibility to understand the tax implications for you and price your In-person, Live Online Video, Chat products or membership subscriptions appropriately to always include these taxes.
Payouts
This Section 10 applies solely to non-law firm and non-legal Businesses (e.g., content or other non-law firm/non-legal organizations):
All revenue from transactions between the Business and its Clients via the Platform will be paid directly to the Business via Glade.ai’s integration with a third party payments provider like Stripe, Confido Legal or Routable. All Businesses using Glade.ai will be asked to create an automated payout account which may be hosted by a third party such as Routable and or Stripe. We cannot make any payments by check or via wire. To get paid in a timely manner, you agree to follow the prompts on your dashboard which will guide you through connecting your bank account to Glade.ai or a third party of our choosing. It can take up to 10 days for an ACH transaction to be processed but in 95% of cases this transfer will be completed in 4 business days. Glade.ai Support will be able to answer all questions with respect to the status of the transaction and any delays that you may be experiencing. Please note that due to banking regulations, processes and international treaties it can sometimes take up to 10 business days or more to receive your payouts.
As a Business you make your membership or provide a service available on Glade.ai, and we provide these products, services or memberships to your customers on a one-off or subscription basis. We also handle payments issues such as fraud, chargebacks and resolution of payments disputes. We try to provide timely access to your funds based on your Glade.ai Tier, but you may occasionally experience delays in accessing your funds. We may also block or hold payments for violations of our policies or for compliance reasons, including collecting tax reporting information. When payments are delayed or blocked we try to communicate the reason to you promptly.
Starter
Growth
Scale
Superstar
Payout frequency
Once a week for Content Businesses; Daily, Weekly for Law Firms
Daily, Weekly
Daily, Weekly
Daily, Weekly
Payout method
Specified in your Dashboard
Specified in your Dashboard
Specified in your Dashboard
Specified in your Dashboard
When is the payout initiated
first business day or Monday of each week of every month
Daily or the first working day of every week
Daily or the first working day of every week
Daily or the first working day of every week
11 Leads
This Section 11 applies solely to non-law firm and non-legal Businesses (e.g., content or other non-law firm/non-legal organizations):
For purposes of these Terms, “Leads” are Users that have identified themselves as a potential customer of your Business on your Glade.ai dashboard or on the Glade.ai widget implementation on your website. Glade.ai may limit the number of leads you are able to chat with either yourself or with the use of the Glade AI Assistant based on the Tier you are in.
Glade.ai will always allow leads to convert into paying customers regardless of the Tier you are in.
Starter
Growth
Scale
Superstar
Number of Leads
Up to 500
Up to 1000
Up to 15,000
>15,000
Additional Features Available
This Section 12 applies solely to non-law firm and non-legal Businesses (e.g., content or other non-law firm/non-legal organizations):
We provide certain additional features in the Platform based on the tier the Business is subscribed in. These may change over time and it is best to view your subscription tier and the features it contains at any given time within your Account in the Dashboard.
Starter
Growth
Scale
Superstar
SMS Follow-up Support for Workflows, Products & Services
None
✅
✅
✅
per SMS fee
3c per message
3c per message
3c per message
3c per message
Credit Report Purchased inside a Workflow
$50 Single, $100 Joint
$50 Single, $100 Joint
$50 Single, $100 Joint
$50 Single, $100 Joint
